CoachScalePrivacy policy
Effective from 14 November 2026. This is a translation; the Czech version prevails.
CoachScale is an app in which independent fitness coaches keep track of people who contacted them through their website and book calls with them. This page explains what data the app processes, why, and who can access it.
1. Who is responsible
The coach is the controller of the data of people who filled in the coach's form ("leads"). The coach decides why and for how long the data is kept.
The operator of CoachScale is the processor: it stores and processes lead data only for the coach and on the coach's instructions. For the data of coaches themselves (their account in the app), the operator is the controller.
Operator: Josef Hrachovský, company ID (IČO) 24581445, a sole trader registered in the Czech Trade Register (Živnostenský rejstřík, Municipal Office Šlapanice), email info@coachscale.cz.
2. What data we process
About leads:
- name, email and phone number they entered into the form themselves,
- form answers and the page they came from,
- the booked call time, the coach's notes and the card history,
- call recordings and transcripts, if the coach records the call (the coach must tell the person beforehand),
- whether they opened an email from CoachScale or clicked a link in it,
- IP address and browser details when the form is submitted, if the coach uses Meta ad measurement.
About coaches and their team: name, login email and a log of what they did in the app.
3. Why we process it
- So the coach can see who contacted them and get back to them.
- To confirm and remind a booked call by email.
- So the coach can see how many leads and calls their ads brought.
- For security and operation of the app (login, backups).
The legal basis is usually handling the request of a person who booked a call themselves (Art. 6(1)(b) GDPR) and the legitimate interest of the coach and the operator (Art. 6(1)(f)). The coach, as controller, determines the specific basis.
4. What emails we send
Only emails about a call the person booked themselves: a confirmation right after booking and reminders 24 hours and 1 hour before. They are sent from the coach's domain and replies go to the coach. We send no newsletters or promotions. Anyone who does not want the emails can reply to any of them or write to info@coachscale.cz.
5. How long we keep data
For as long as the coach uses CoachScale, or until the coach deletes the lead card. The coach can delete a card at any time. After we stop working with a coach, we delete their leads' data within 30 days. It disappears from backups no later than 30 days after that.
6. Who we share data with
We do not sell data. These services help us process it:
| Service | Purpose | What it receives |
|---|---|---|
| Hetzner Online GmbH (Germany) | servers and storage in the EU | all data in the app |
| Amazon Web Services, Amazon SES (EU, Stockholm) | sending emails | email address, name and email content |
| Google (Google Calendar) | adding the call to the coach's calendar, if connected | name, phone, call time |
| Meta Platforms | measuring the coach's ads, if the coach turns it on | hashed email, phone and name, IP address and browser |
| Anthropic | AI features, such as a summary of a call transcript | call transcript |
Google, Meta and Anthropic may also process data in the USA. Such transfers rely on safeguards under the GDPR, for example the EU Standard Contractual Clauses.
7. Your rights
You have the right to access your data, have it corrected or deleted, restrict processing, data portability and the right to object. If you contacted a coach, please contact the coach first. You can also write to us at info@coachscale.cz and we will pass the request to the coach or handle it ourselves.
You can file a complaint with the Czech Office for Personal Data Protection (uoou.gov.cz).
8. Cookies
This website uses no cookies and no analytics. The CoachScale app uses only a login cookie. Coaches' pages may use the Meta measurement code if the coach turns it on.
9. Contact
For anything about personal data, write to info@coachscale.cz.